I discovered a few days ago that my Visa credit card from Capital One had expired but I never got a new card in the mail. I finally got around today to signing in online to request a new card. I saw that I could create a custom personalized card with the image of my choice on it. Clicking on this feature popped up a new window (tsk tsk) for me to begin the process. I accidently closed this evil popup at one point and thought I could just start over creating a card. WRONG! Apparantly their system is so poorly coded that once you begin you can’t start over for THREE HOURS.

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Dear Capital One: It’s 2010.